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After Sales
Service & Support? |
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| Q.1 |
What are the Warranty
terms offered with your Systems? |
| A.1 |
All Microcomm products are
covered by a "Return-To-Base"
Warranty for One Year from the date of
installation or 18 months from the date
of despatch, whichever is earlier.
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| Q.2 |
Is "On-Site"
service available for your products? |
| A.2 |
Yes, Microcomm offers "On-Site"
service for high-value & larger products
like Networked Data Acquisition Systems
or in special cases for other products
where "On Site" service terms
have been negotiated in the Order terms.
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| Q.3 |
Who would provide "After-Sales-Service"
to me? |
| A.3 |
For simple faults, your
local Agent, if any would provide service
support. In case your agent cannot solve
your problems, then it has to be referred
to the H.O.
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| Q.4 |
Do you have Regional
Service Centres? |
| A.4 |
Yes, Microcomm Group has
a Regional Support Centre in India, which
caters to all Clients in Asia and Australasia.
This centre is fully equipped to service
all Microcomm Products.
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| Q.5 |
What is the level of
support offered by Regional Support Centres? |
| A.5 |
Regional Support Centres
are fully equipped Service Centres, which
can service all Microcomm products upto
component level if need be. All spares
and consumables are stored at these Regional
Support Centres.
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| Q.6 |
How can I buy Spares
& Consumables ? |
| A.6 |
You can buy spares &
consumables for all Microcomm products
either from your nearest Regional Support
Centre or from the Head Office.
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| Q.7 |
How long are the Microcomm
products supported? |
| A.7 |
Microcomm would support its
products through out the life cycle of the
product. In all cases, full support is assured
for a minimum 15 years or more. |
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| Q.8 |
What happens if Microcomm
changes the model & ceases production
of any current model? |
| A.8 |
Microcomm would give a prior
warning to its clients whenever a model
would go out of production. This warning
would be posted on our website. Clients
would be advised to buy lifetime spares
if such a situation arises.
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| Q.9 |
What are the terms of
your RTB Warranty? |
| A.9 |
The clients would be responsible
for sending the system back to the nearest
Microcomm Service Centre. Microcomm would
then be responsible for sending the system
back to the client after rectification.
All parts and labour charges are covered
in the Warranty.
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